Terms and conditions of sale

Company presentation

The website www.ibbou.co is published by Ibbou.

Email: support@ibbou.co

Hosting providers: Vercel (website), Hostinger (data)

Purpose

These terms govern the sale of products offered by Ibbou on its e-commerce website.

By confirming an order, the customer unreservedly accepts these terms and conditions of sale.

Products and pricing

The products offered are Ibbou products.

Each product is presented with an accurate description (photos, features, composition).

Prices are shown in euros including VAT. Ibbou reserves the right to change its prices at any time, without retroactive effect.

Order and payment

Every order is confirmed once payment has been accepted.

Payment is made via secure methods: credit card, PayPal or Apple Pay.

A confirmation email is sent once the order is completed. Ibbou reserves the right to cancel an order in case of payment issues or a prior dispute.

Delivery

Orders are shipped Monday to Friday, excluding public holidays.

Delivery is handled by Colissimo, to a pickup point or home address.

Estimated delivery time: 2 to 3 business days after dispatch.

Free delivery from 2 products purchased.

Ibbou cannot be held liable for delays attributable to the carrier.

Right of withdrawal and returns

In accordance with the law, the customer has 15 days from receipt to exercise their right of withdrawal.

Products must be returned in perfect condition, unworn, in their original packaging.

Return shipping costs are borne by the customer, unless the error is attributable to Ibbou.

For any return, contact: support@ibbou.co