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Data deletion - Ibbou

This page explains how to request data deletion on Ibbou, either to remove specific information while keeping your account or to delete your account and associated data.

Requests are processed within 30 days. Where some data must be retained, the retention periods below apply.
contact@ibbou.co

Delete specific data without deleting your account

You can ask Ibbou to delete some data while keeping your account active.

In the app

  1. Guardian angels / contacts: open the Angels tab, then remove the relevant guardian angel or contact.
  2. Location tracking: open Settings and disable the location tracking toggle to stop any new collection.
  3. Location history or other targeted data: email us with a detailed request so we can delete the requested data where applicable.

By email

  1. Send an email to contact@ibbou.co with the subject "Data deletion request".
  2. Include the email address used for the account and describe exactly what data you want deleted.
  3. We process requests within 30 days.

Delete your Ibbou account

Deleting your account removes your Ibbou account and associated data, except for data we must retain for legal, security, or technical continuity reasons.

In the app

  1. Open Ibbou and sign in.
  2. Go to Settings, then choose Delete account.
  3. Enter your password and confirm deletion.

By email

  1. Send an email to contact@ibbou.co with the subject "Account deletion request".
  2. Include the email address registered on the Ibbou account.
  3. We process requests within 30 days.

Data deleted when your account is deleted

  • Account authentication credentials, including the email address and password managed by our authentication provider.
  • Profile data such as name, phone number, and language.
  • Push notification tokens.
  • Active sessions and refresh tokens.
  • Relationships, invitations, and links to guardian angels or contacts associated with the account.
  • Location tracking and sharing preferences linked to the account.

Data that may be retained

  • Anonymised alert or safety event history, where needed for service security or dispute handling, for up to 12 months.
  • Security logs, server logs, and technical diagnostics, including some crash reports, for up to 12 months.
  • Support requests or deletion request records sent to our team, for up to 3 years after the last contact.
  • Technical backups for a limited period until they are rotated out or automatically deleted.